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  • Does Walker’s/Capital offer services for commercial and office moves?
    Yes, Walker's/Capital specializes in commercial moves, providing businesses with efficient relocation solutions tailored to their needs.
  • Does Walker’s/Capital handle large-scale commercial and office relocations?
    We have a long history of facilitating larger institutional and commercial relocations. Our experience and expertise enables us to minimize downtime and ensure a smooth transition for your business.
  • What steps should I take to plan a commercial or office move with Walker’s/Capital?
    Planning a commercial move with Walker's/Capital is easy! Contact us to begin planning your successful commercial or office move.
  • What services do you offer?
    Walker's Van & Storage and Capital Movers and Storage can coordinate moves anywhere in Ontario, interprovincially across Canada, and even internationally. We provide comprehensive moving services, including packing, loading, transportation, unloading, and unpacking. Additionally, we offer secure storage options for short-term or long-term needs. Whatever your move involves, we have a solution for you. From our three Ontario offices in Kingston, Trenton, and Deep River, we can help you with moving, packing, storage, and more! We also service the areas of Petawawa, Pembroke, Picton, Stirling, Belleville, Gananoque, Napanee, Brockville, Prescott - and everywhere in between!
  • What areas do you serve?
    Our head office is located in Kingston but from our three Ontario offices in Kingston, Trenton, and Deep River, we can help you with moving, packing, storage, and more! We also service the areas of Petawawa, Pembroke, Picton, Stirling, Belleville, Gananoque, Napanee, Brockville, Prescott - and everywhere in between! Our team can handle local city moves and offers long-distance moving services.
  • How do I get an estimate for my move?
    You can request an estimate by contacting our customer service team through our website form, via email, or by phone. We offer virtual and in-person estimates for your convenience.
  • Are your movers trained and insured?
    Yes. Our movers are trained professionals with the necessary skills and expertise to handle all aspects of your move. They’re also BackChecked© to ensure your peace of mind. Whether you’re moving locally or long-distance, Walker’s/Capital offers replacement value protection coverage to ensure your belongings are covered while in the care of our team. We’re a member of the Canadian Association of Movers and our local Chambers of Commerce, as well as the Better Business Bureau, further strengthening our commitment to you and full accountability.
  • Can you assist with packing and unpacking?
    Absolutely! We offer professional packing and unpacking services to make your move as smooth as possible. Our team uses high-quality packing materials to ensure the safety of your items.
  • Do you provide storage options?
    Yes. We offer multiple convenient options for secure storage of your belongings, for both short and long-term needs, in Kingston and Trenton, including heated, indoor, and palletized warehouse storage, as well as self-storage (Deep River location only).
  • How is the cost of the move determined?
    The cost of your move is typically based on factors such as the quantity of items you plan to move, the distance of the move, the time required to complete the move, access at origin and destination, and any additional services required/requested. We will complete an in-home survey to provide you with a detailed and transparent estimate before confirming your move. If you’re curious about ballpark pricing, please download our free guide to local move pricing. For your best estimate, please contact our team.
  • Can I track my belongings during transit?
    The trucks in our fleet are equipped with GPS trackers and our dispatchers remain in contact with our drivers during the transportation of your belongings during a move. Our customer service team works with our dispatchers to provide you with up to date information about the location and timing of your goods in transit.
  • What items are prohibited during the move?
    Certain items, such as hazardous materials, perishable goods, and illegal substances, are generally prohibited from transport. Our team will provide you with a list of items that we cannot transport. View our Handling Dangerous Goods brochure for more details.
  • How much advance notice do you require for booking a move?
    We recommend booking your move as early as possible - really once you know your moving dates; occasionally we can accommodate last-minute requests based on availability, but earlier is always better.
  • What payment methods do you accept?
    We accept various payment methods, including credit cards, e-transfers, cash, and certified cheques/bank drafts. During the booking process, the terms of payment will be explained.
  • In what areas do Walker's/Capital movers provide services?
    Walker's/Capital provides local moving services for Kingston, Trenton, Deep River, and surrounding areas. Our goal is to make your local move as seamless as possible. From our three Ontario offices in Kingston, Trenton, and Deep River, we can help you with moving, packing, storage, and more! We also service the areas of Petawawa, Pembroke, Picton, Stirling, Belleville, Gananoque, Napanee, Brockville, Prescott - and everywhere in between!
  • How can I request an estimate for a local move?
    To receive an estimate for a local move, simply contact our customer service team through our website form, via email, or by phone. Once we receive your details, we’ll be right back in touch to assist with pricing, service, and availability information.
  • Is there a minimum charge for a local move?
    Yes - most local moves will be billed at a minimum of three (3) hours. The actual rate will depend on the size of the crew assigned to the move.
  • What sets Walker's/Capital apart in long-distance moving services?
    The number of years a mover has been in business is usually a very good indicator of how good they are at keeping their promises''. As a member of United Van Lines Canada and MoverOne International, Walker's/Capital Group belongs to a network of similarly long-established, experienced, professional movers with a deep commitment to delivering customers the very best service possible. Membership in United allows us to facilitate long distance moves across the province, from coast to coast, or around the world, using a fleet of clean, secure, and well-maintained vehicles, reliable shipping partners, and custom software to support accurate documentation of all aspects of the move logistics and shipment details, as well providing up to date transit information to all stakeholders. Our own friendly, knowledgeable staff is available to you during your move to guide you through the process. From an in-home survey to provide you with an accurate estimate of price and timing, to services and equipment offerings to meet all your relocation needs, right through to skilled drivers with years of experience, and friendly destination agents to help you settle in at the other end of your move, Walker's/Capital is a leader in long-distance moving.
  • How is the cost of a long-distance move determined?
    The cost of a long-distance move is calculated based on factors such as distance, weight, schedule, and additional needs and services. For your best estimate, please contact our team.
  • What measures does Walker's/Capital take to ensure the safety of belongings during long-distance moves?
    Walker's/Capital prioritizes the safety of your belongings during long-distance moves. Careful packing and loading of your items into cartons and onto the moving truck is just one factor. Secure loading, whether into a moving truck or a container, utilizes planning, equipment such as straps, clean moving blankets, and careful placement to ensure a safe delivery. If more than one shipment is being transported in a moving truck (common for small shipments traveling long distance), each shipment is secured and partitioned off from its neighbours. All shipments being loaded must be sanitary and hazardous items are not permitted to be transported on a moving van or in a container. A well-maintained fleet of vehicles, with GPS tracking, and experienced, professional drivers is another factor. Finally, regular communication between dispatchers and drivers keeps everyone updated on the progress of the shipment.
  • Does Walker's/Capital offer international moving services?
    Yes. Walker's/Capital facilitates international moves, ensuring a seamless transition to your new destination.
  • What documents are required for an international move with Walker's/Capital?
    For international moves, certain additional documents will be required. These may vary by destination and reason for moving. In general, key documents needed will include: valid passport and/or birth certificate, relevant visas (travel, work, spouse, etc.) or other status document, a letter from the employer (if applicable), detailed inventories of all items being transported (whether in the main shipment or at a later date) and their value, and customs declarations. Our team will guide you through the process and advise you of the specific documentation required for your move.
  • How does Walker's/Capital coordinate international moves to ensure timely delivery?
    Walker's/Capital coordinates international moves meticulously, leveraging our global network to ensure timely and secure delivery to your new location.
  • Does Walker's/Capital offer professional packing services?
    Yes, Walker's/Capital provides professional packing services, ensuring your belongings are securely packed for a stress-free move.
  • Can I purchase packing materials directly from Walker's/Capital?
    Absolutely. Walker's/Capital offers a variety of high-quality packing materials, including boxes, bubble wrap, paper, and packing tape.
  • How far in advance should I schedule packing services with Walker's/Capital?
    To ensure availability, it's recommended to schedule packing services with Walker's/Capital when you book your moving service. If something changes and you decide to pack all or some of your items yourself, just let us know! We'll revise your estimate and adjust your service booking. As with notice for moving services, the sooner you can book the better. During the fall-winter-spring months, there's typically more flexibility and capacity although month-end does book up quickly. Come the summer, a popular time for moving, dates will book very quickly so if you're planning a June move, booking in March or April is not unheard of. In general, one to two months lead time is ideal, if possible. Again, come summer, as much notice as possible is recommended. June-August often sees most moving companies at full capacity.
  • Does Walker's/Capital offer storage solutions for short-term and long-term needs?
    Yes, Walker's/Capital provides flexible storage solutions for short-term and long-term needs. We provide secure, heated, indoor facilities for customers’ storage.
  • How can I access my items in storage with Walker's/Capital?
    Accessing your items in storage is easy. Access to items in our palletized warehouse storage is by appointment during business hours (M-F, 8 AM-5 PM). Appointments may be made by calling or emailing your local office. If you have items in storage at our self-storage facility in Deep River, access is 24-7 and no appointment is needed.
  • Are my belongings insured while in storage with Walker's/Capital?
    Yes, your belongings are insured while in storage with Walker's/Capital. We prioritize the safety and security of your items.
  • Can I purchase moving boxes and supplies from Walker's/Capital?
    Yes, Walker's/Capital offers a wide range of moving boxes and supplies for individual purchases. Visit our online store to explore our selection.
  • What types of moving boxes are available at Walker's/Capital?
    Walker's/Capital offers various moving boxes, including a range of sizes for household items such as kitchenware, toys, books, tools, and linens (e.g.), as well as specialty boxes for fragile items, hanging clothes, and artwork. Choose the ones that best suit your needs. We also sell packing paper, tape, and other packing supplies. Sizes and prices can be found on our website or by simply calling your local office. Home delivery is also available for moving boxes.
  • Are the moving boxes from Walker's/Capital environmentally friendly?
    Walker's/Capital is committed to sustainability. Our moving boxes are sourced from Spicers Canada which participates in a variety of forest certification programs (CSA – Canadian Standards Association, FSC® – Forest Stewardship Council, PEFC – Programme for the Endorsement of Forest Certification, SFI – Sustainable Forestry Initiative, EU – Ecolabel).
  • Does Walker's/Capital provide moving containers for DIY loading?
    Yes, Walker's/Capital offers convenient moving containers for DIY loading OR more flexible timing with a full-service move. These containers are sturdy, secure, and delivered to your doorstep. Please contact us for more information about the options available.
  • How can I schedule the delivery and pick-up of moving containers with Walker's/Capital?
    Scheduling the delivery and pick-up of moving containers is simple. Start by contacting our team to begin the process.
  • Are there size options for moving containers at Walker's/Capital?
    Yes. The types of Containers available for your move may depend on whether you are moving locally or long-distance. Typically local, DIY container moves are provided with a 20’ sea can-type container. Long-distance moves, whether DIY load or full-service, utilize a range of sizes to best accommodate the size of your shipment.
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