We pride ourselves on our friendly and engaged work ethic, and we know that it’s also important for us to adhere to high standards of professionalism.
To read more about our policies, please see below.
A Respectful Workplace
Walker's/Capital Group of Companies Limited is committed to a healthy, harassment-free, and violence-free environment for all our employees and has put in place policies and procedures to ensure that everyone who works for Walker’s/Capital Group, or accesses its services, is treated with dignity and respect, in a safe and ethical manner at all times. Furthermore, Walker’s/Capital Group, in accordance with the Canada Labour Code - Part II, and the Workplace Harassment and Violence Prevention Regulations (the Regulations), does not tolerate behaviours that contravene these policies - whether on the part of staff or those accessing our services.
More specifically, our staff are supported to terminate and report any conversation, whether verbal (e.g. telephone or in-person) or written (e.g. email, text, lettermail, social media, etc.), in which they are subjected to language that is abusive, threatening, inflammatory, rude, disrespectful, discriminatory or otherwise inappropriate; to unsubstantiated accusations/allegations, or to any other communication that would be deemed aggressive, hurtful or unsafe. Additionally, our staff commits to engaging all persons accessing our services, in a respectful, considerate, calm, and ethical manner.
Walker’s/Capital Group of Companies Limited is required to comply with federal legislation effective January 1, 2004, governing the use and disclosure of personal information and is committed to maintaining the accuracy, confidentiality, and security of personal information regarding its customers and employees.
We are committed to providing accessible service and are committed to providing the highest standard of customer service in line with AODA. Download the Accessibility Policy here
Accessible Canada Act - A short survey
The Walker's/Capital Group of Companies is embarking on a process to build an effective and comprehensive accessibility plan to identify and reduce barriers to persons with disabilities in all aspects of our operations including employment, built environment, information and communication technology (ICT), communication other than ICT, design & delivery of services, transportation, and procurement of goods and services.
The Accessible Canada Act defines a disability as “any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment—or a functional limitation—whether permanent, temporary or episodic in nature, or evident or not, that, interaction with a barrier, hinders a person’s full and equal participation in society.”
As we develop the plan, we want to hear from a variety of stakeholders, including you, consumers considering and utilizing our services. Your input can help us develop the very best plan for our organization improving access for individuals at all levels of engagement with WCG. We sincerely thank you for your participation.
This survey does not collect email addresses automatically.
If you choose to respond, you may do so anonymously or you may provide contact information for further involvement and follow-up.
Please note, this survey may be requested in other formats including large text, recorded audio, printed hardcopy. Please let us know if you wish to provide feedback in a different format: email@example.com or 613-546-3621 ext 231.
Please complete the survey here.
We abide to a high set of standards in our practice.