top of page
  • Writer's pictureWalker's/Capital Movers

What Questions Should you Ask a Moving Company?

When deciding which moving company to hire, it's important to ask a series of questions to ensure they meet your specific needs and expectations. Here are some key questions to ask a moving company:

1. Are you licensed and insured?

- It's crucial to work with a licensed and insured moving company to protect your belongings and ensure compliance with regulations.

2. What services do you offer?

- Inquire about the specific services they provide, such as packing, loading, transportation, unpacking, furniture assembly, and storage. Ensure they offer the services you require for your move.

3. What is your experience in the moving industry?

- Ask about the company's experience, including how long they have been in business and their track record. A more experienced company often has the expertise and knowledge to handle your move effectively.

4. Can you provide references or customer testimonials?

- Request references from previous customers or ask for testimonials. This allows you to get insights into the company's reputation, reliability, and customer satisfaction.

5. How do you handle specialized items or fragile belongings?

- If you have valuable possessions, fragile items, or specialty items, inquire about the company's experience and procedures for handling them. Ensure they have the necessary expertise and equipment to handle these items with care.

6. Do you offer a written estimate?

- Request a written estimate that clearly outlines all the costs involved in your move, including any additional fees or potential extra charges. This helps you understand and compare the pricing structure.

7. What is your cancellation or rescheduling policy?

- Understand the company's policies regarding cancellations or rescheduling of the move. Inquire about any potential fees or penalties associated with changing the moving date.

8. How do you handle claims for lost or damaged items?

- Ask about the company's claims process and how they handle any lost or damaged items during the move. Ensure they have a clear procedure for filing claims and resolving issues.

9. Do you subcontract any part of the move?

- Some moving companies subcontract certain aspects of the move to other parties. If this is the case, ask about the subcontractors' qualifications, insurance coverage, and their relationship with the moving company.

10. What is the timeline for the move?

- Inquire about the estimated timeline for your move, including the pickup and delivery dates. Understanding the timeframe allows you to plan accordingly and manage your expectations.

11. What measures do you take to protect my belongings during the move?

- Ask about the company's measures to protect your belongings during the moving process. This may include the use of protective packing materials, proper handling techniques, and secure transportation methods.

12. How do you handle unexpected delays or complications?

- Discuss how the company handles unexpected delays or complications, such as traffic, weather conditions, or other unforeseen circumstances. Ensure they have contingency plans in place to minimize disruptions.

13. Can you provide a written contract?

- Request a written contract that outlines all the details and terms of the move. Carefully review the contract before signing and clarify any questions or concerns you may have.

Asking these questions will help you gather the necessary information to make an informed decision and choose a reputable and reliable moving company that meets your needs.


bottom of page